Privacy Policy

1. Introduction

Leaiire LLC ("Leaiire," "we," "us," or "our") operates the Leaiire Astra platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, company name, phone number, and phone system type provided during registration
• Payment Information: Credit card details processed securely through Stripe (we do not store full card numbers on our servers)
• Call Data: Call detail records (CDR), call recordings, transcriptions, and metadata provided by your phone system
• AI-Generated Data: Sentiment analysis scores, call summaries, intent classifications, and other analytics derived from your call data
• Usage Data: Log data, IP addresses, browser type, pages visited, and interaction patterns within the Service
• Device Information: Device type, operating system, and browser version

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process call recordings and generate transcriptions and analytics
• Send missed call alerts and notifications
• Process payments and manage your subscription
• Provide customer support and respond to inquiries
• Send service-related communications (e.g., onboarding, updates, security alerts)
• Monitor and analyze usage patterns to improve Service performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. AI Training & Your Data

We do NOT use your data to train AI models.

Your call recordings, transcriptions, and analytics are processed solely to provide the Service to you. We do not use your Customer Data to train, improve, or develop general-purpose AI or machine learning models. Your data is your data—it is not shared with AI model providers for training purposes.

5. Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating the Service (e.g., Stripe for payments, Supabase for infrastructure, AI providers for transcription and analysis)
• Legal Requirements: When required by law, subpoena, court order, or government request
• Safety & Protection: To protect the rights, property, or safety of Leaiire, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified of any change in ownership)
• With Your Consent: When you explicitly authorize us to share your information

6. Data Retention

We retain your Customer Data (call recordings, transcriptions, analytics) for the duration of your active subscription. Upon account cancellation or termination, we retain your data for 90 days to allow for data export. After the 90-day retention period, all Customer Data is permanently and irreversibly deleted from our systems. Account information may be retained longer as required by law or for legitimate business purposes (e.g., billing records).

7. Data Security

We implement industry-standard security measures to protect your data:

• Encryption at Rest: AES-256 encryption for stored data
• Encryption in Transit: TLS 1.2+ for all data transmission
• Access Controls: Role-based access with multi-factor authentication for administrative access
• Infrastructure: Hosted on secure, SOC 2-compliant infrastructure
• Monitoring: Continuous security monitoring and logging

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Data Portability: Request an export of your data in a structured, commonly used format
• Opt-Out: Opt out of certain data processing activities

To exercise any of these rights, contact us at leaiire.iv@gmail.com. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To make a CCPA request, contact us at leaiire.iv@gmail.com.

10. Voice & Biometric Data

The Service processes voice recordings for transcription and analysis purposes. We do not create or store voiceprints, voice templates, or other biometric identifiers from your call recordings. Voice data is processed transiently for transcription and sentiment analysis only. If you are in a jurisdiction with specific biometric data laws (e.g., Illinois BIPA), please note that our processing does not constitute biometric data collection as defined under such laws.

11. Third-Party Services

The Service integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing (stripe.com/privacy)
• Supabase: Database and authentication infrastructure
• AI Providers: Transcription and analysis services (data is processed per our data processing agreements and is not retained by providers for training)

We recommend reviewing the privacy policies of these third-party services.

12. Cookies & Tracking

We use the following types of cookies and similar technologies:

• Essential Cookies: Required for the Service to function (e.g., authentication session cookies)
• Analytics Cookies: Help us understand how the Service is used (e.g., page views, feature usage)

We do not use advertising or cross-site tracking cookies. You can control cookie preferences through your browser settings.

13. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

14. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers and service providers are located. If you are accessing the Service from outside the United States, please be aware that your data may be subject to U.S. data protection laws, which may differ from the laws in your jurisdiction. By using the Service, you consent to the transfer of your information to the United States.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. We may also notify you via email for significant changes. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

16. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: